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Authentication

Tenant-Level Authentication

Basic Information

Path: /token Method: GET Interface Description:

1. Authentication Parameters

Name	Description
AppId	Tenant ID
Timestamp	10-digit timestamp, to be generated by yourself
Token	Authentication signature, valid for 5 minutes, please refer to section 2 for generation

2. Authentication Signature Parameter Description

Token signature uses HMAC-SHA1 for encryption and is generated through AppId, Timestamp, and Secret. The generation method is as follows:

Field Name	Description	Example
Message	Tenant ID + Timestamp	`a54a8b77-f12d-4ac9-742d-5b2bef5c4d111612513422`
Algorithm	sha1
Secret	Key used to encrypt the message, each tenant has a separate key, please contact the administrator for key information	1234569abcdef
Token	Generated based on message, algorithm, and key	`5320d95c846d4a26d4b19c762a1d063ec50f4da6`
Notes:

Token generation can refer to the website: 【https://1024tools.com/hmac】
Please contact the relevant person in charge for the key

3 Request Example

【http://ccps.xx.tryudesk.com/api/v1/workTimes?AppId=a54a8b77-f12d-4ac9-742d-5b2bef5c4d11&Timestamp=1612762544&Token=2e511f0b41902747ca5e3aaa1e64754695e96e38】

Query AI Auto Call Task Call Records

Basic Information

Path: /api/v1/call-calls/task Method: POST Interface Description:

Overview

Query the call records under the AI auto call task, the interval between the start and end times of the call cannot be greater than 7 days.

Example

Request

    $ curl 'http://ip:port/api/v1/call-calls/task?AppId={appid}&Timestamp={mytime}&Token={token}' -i -X POST -H 'Content-Type: application/json' -d '{
        "pageNum":1,
        "pageSize":20,
        "adTaskId":123456,
        "startDateTime":"2022-03-18 10:10:00",
        "endDateTime":"2022-03-18 11:10:00",
        "toNumber":"15888888888"
    }'

Response

    {
        "succeed": true,
        "code": 200,
        "bizCode": "000000",
        "message": "OK",
        "visible": false,
        "paging": {
            "pageNum": 1,
            "pageSize": 20,
            "total": 1
        },
        "data": [
            {
                "id": 168,
                "callId": "2a1",
                "workflow": 4,
                "fromNumber": "05388593",
                "toNumber": "15201111111",
                "relayNumber": "05388593",
                "callStartTime": [
                    2021,
                    10,
                    15,
                    14,
                    26,
                    35
                ],
                "callEndTime": [
                    2021,
                    10,
                    15,
                    14,
                    27,
                    23
                ],
                "callDuration": 48,
                "callRecordUrl": "https://prords.iao.com/9ff65-0e6a-767.mp3?OSSAccessKeyId=bPehfu&Expires=16658153&Signature=y7qb%2FStD4%3D",
                "customerProvince": "Beijing",
                "customerCity": "Beijing",
                "userAnsweredFlag": 1,
                "userAnsweredCount": 4,
                "userAnsweredEffectiveCount": 2,
                "routerId": null,
                "routerName": null,
                "readFlag": 0,
                "transferAgentFlag": 0,
                "agentId": null,
                "agentName": null,
                "queueId": null,
                "queueName": null,
                "robotNames": [
                    "Do not touch script"
                ],
                "labelInfos": [
                    "11"
                ],
                "adTaskId": 111,
                "variables": null,
                "ringingTime": 16,
                "ringResult": "Not selected queue",
                "hangupCause": null,
                "hangupBy": "IVR",
                "adTaskName": "AI Outbound call",
                "callDirection": "Call out",
                "intentionLabelKey": null,
                "intentionLabelName": null,
                "callResult": 1,
                "calledResult": 1,
                "taskContactBatchName": "Contact A",
                "agentCallDuration": 0,
                "customerNumber": "13394837483",
                "remark": null
            }
        ]
    }

Request Parameters

Headers

Parameter Name	Parameter Value	Required	Example	Notes
Content-Type	application/json	Yes

Body

Name	Type	Required	Notes	Additional Information
pageNum	number	Not required	Page number, default is 1
pageSize	number	Not required	Number of items per page, default is 20, maximum is 50
adTaskId	number	Required	Task ID
startDateTime	string	Not required	Start time of the call	Example: 2021-10-10 00:00:00
endDateTime	string	Not required	End time of the call	Example: 2021-10-17 00:00:00
toNumber	string	Not required	Called number

Response Data

Name	Type	Required	Notes	Additional Information
succeed	boolean	Required	Success indicator
code	number	Required	Result code
bizCode	string	Required	Business code
message	string	Required	Message
visible	boolean	Required	Visibility
paging	object	Not required
├─ pageNum	number	Not required	Page number
├─ pageSize	number	Not required	Number of items per page
├─ total	number	Not required	Total count
data	object[]	Not required		Item Type: object
├─ id	number	Required	ID
├─ callId	string	Required	Call ID
├─ workflow	number	Required	Call type, 4 - automatic outgoing call
├─ fromNumber	string	Required	Calling number
├─ toNumber	string	Required	Called number
├─ relayNumber	string	Required	Relay number
├─ callStartTime	string	Required	Call start time
├─ callEndTime	string	Required	Call end time
├─ callDuration	number	Required	Total call duration (seconds)
├─ callRecordUrl	string	Required	Call recording URL
├─ customerProvince	string	Required	Customer number - Province
├─ customerCity	string	Required	Customer number - City
├─ routerId	null	Required	Router ID
├─ routerName	null	Required	Router name
├─ readFlag	number	Required	Read flag, 0 - unread, 1 - read
├─ transferAgentFlag	number	Required	Transfer to agent flag, 0 - no, 1 - yes
├─ agentId	null	Required	Agent ID
├─ agentName	null	Required	Agent name
├─ queueId	null	Required	Queue ID
├─ queueName	null	Required	Queue name
├─ robotNames	string[]	Required	Dialog names array: ["Dialog 1", "Dialog 2"]	Item Type: string
├─		Not required
├─ labelInfos	string[]	Required	Normal label array: ["Fruit", "Vegetable"]	Item Type: string
├─		Not required
├─ adTaskId	number	Required	Automatic outgoing call task ID
├─ variables	string[]	Required	Dialog variables	Item Type: string
├─		Not required
├─ ringingTime	number	Required	Ringing time
├─ ringResult	string	Required	Call result
├─ hangupCause	null, string	Required	Cause of customer unanswered hangup
├─ hangupBy	string	Required	Hangup party
├─ adTaskName	string	Required	Automatic outgoing call task name
├─ callDirection	string	Required	Call direction
├─ intentionLabelKey	string	Required	Intention label key
├─ intentionLabelName	string	Required	Intention label name
├─ customerNumber	string	Required	Customer number
userAnsweredFlag	number	Not required	Effective call (0 no, 1 yes)
userAnsweredCount	number	Not required	User interaction count
userAnsweredEffectiveCount	number	Not required	User effective interaction count
remark	string	Not required	Remark
allRecordUrlList	object[]	Not required	Recordings	Item Type: object
├─ recordUrl	string	Not required	Recording URL
├─ recordType	string	Not required	Type
├─ contactDetailRel	object[]	Not required	Contact information	Item Type: object
├─ name	string	Not required	Contact name
├─ mobile	string	Not required	Mobile number
├─ companyName	string	Not required	Company name
├─ remark	string	Not required	Remark
├─ variates	object[]	Not required	Variable collection	Item Type: object
├─ key	string	Not required	Variable name
├─ type	string	Not required	Variable type
├─ value	string	Not required	Variable value
├─ customerAnswerAt	string	Not required	Customer answer time
├─ isFinalCall	string	Not required	Not in use
├─ agentCallDuration	number	Not required	Agent call duration
├─ calledResult	number	Not required	Call result, 1 - connected, 2 - not connected
├─ taskContactBatchName	string	Not required	Contact list name
├─ callResult	number	Not required	Ring result

Authentication

Tenant-Level Authentication

Basic Information

1. Authentication Parameters

2. Authentication Signature Parameter Description

3 Request Example

Query AI Auto Call Task Call Records

Basic Information

Overview

Example

Request

Response

Request Parameters

Response Data

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